Returns policy

Returns are accepted within 30 days of delivery. Items must be unused, undamaged, and returned in their original packaging with all tags and accessories included.

To ensure safe transport, please repack the clock securely in the original protective packaging.

Because of their made-to-order or delicate nature, some products cannot be returned:

• Custom-made or personalized clocks
  
• Clearance or final sale items
  
• Items that show signs of installation, damage, or modification

Once your return is received and inspected, we’ll notify you and issue a refund to your original payment method within 3–7 business days. Shipping charges are non-refundable, except in cases of defective or damaged items.

If your item arrives damaged or defective, we’ll provide a prepaid return label or send a replacement at no cost.

For all other returns, the buyer is responsible for return shipping costs unless otherwise stated.

1. Contact our customer service team within 30 days of delivery with your order number.
   
2. We’llprovide detailed return instructions and, if applicable, a prepaid label.
   
3. Once received and inspected, we’ll process your refund or replacement promptly.

Each clock is crafted with care and inspected before shipping. If an issue arises, we’ll work quickly to make it right — your satisfaction is our priority.